Refund & Warranty Policy

At LIMORA, we appreciate your trust and want you to feel confident when purchasing from us. Our Refund and Warranty Policy is meant to keep everything straightforward and simple while offering assistance when it is required.

1. Refund Policy

Refunds are available for eligible orders in accordance with our Return Policy.

Refunds can be obtained for eligible orders based on our Return Policy. After your return request is granted, the product is examined by our team to ensure it matches the return conditions. Once the quality check has been passed, the refund is carried out to the original method of payment.

Please wait for up to 10-15 working days for the refund to be concluded. The time to process the amount into your account may differ depending on your bank.

For return eligibility and to submit a request, please visit our Customer Return Request page.

2. When Can a Refund Be Considered?

Refunds may be applicable in eligible cases such as:

  • A verified manufacturing defect

  • Damage during transit

  • An incorrect product received

All requests are subject to verification and the terms mentioned in our Return Policy.

3. LIMORA Warranty

All eligible LIMORA watches are covered by a 1-year limited warranty (12 months) from the date of purchase, unless otherwise specifically stated on the applicable product page or warranty documentation.

The warranty applies to genuine product problems, including

  • Manufacturing defects

  • Eligible functional issues not caused by misuse

  • Movement-related issues covered under the applicable warranty terms

To ensure a productive discussion about your warranty issue, please bear in mind to have your order number or invoice ready when you contact us.

4. Warranty Exclusions

The warranty does not cover issues resulting from:

  • Accidental impacts, drops, or mishandling

  • Scratches and dents due to wear and tear

  • Misuse or improper handling of the item

  • Damages due to incorrect maintenance

  • Unauthorized repairs, modifications, or tampering

  • Damage to the device’s straps and other outer parts due to usage or accidents

Any repair or replacement done outside the warranty will lead to further charges.

5. Need Assistance?

If you have a question regarding a refund or warranty, please contact our support team at support@limora.co.in.

We’ll be happy to review your concern and provide the appropriate assistance.