Terms And Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the LIMORA website, www.limora.co.in (“Website”), and the purchase of products from LIMORA.
By accessing, browsing, or making a purchase through our Website, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with any part of these Terms, please do not use this Website or place an order.
1. ABOUT LIMORA
LIMORA is a watch and lifestyle accessories brand based in Ghaziabad, Uttar Pradesh, India.
For the purposes of these Terms:
● “LIMORA”, “we”, “us”, and “our” refer to LIMORA and its business operations.
● “Customer”, “you”, and “your” refer to any person accessing the Website or purchasing products from LIMORA.
These Terms apply to all visitors, users, and customers of the Website.
2. ACCEPTANCE OF TERMS
By accessing our Website, browsing our products, submitting your information, or purchasing a product from LIMORA, you agree to be bound by these Terms.
These Terms should be read together with our other applicable policies, including our:
● Privacy Policy;
● Shipping Policy;
● Return & Refund Policy; and
● Warranty Policy.
LIMORA reserves the right to update or modify these Terms at any time. Any updated Terms will be published on this page with a revised “Last Updated” date.
3. PRODUCTS & PRODUCT INFORMATION
LIMORA makes reasonable efforts to ensure that all product information displayed on the Website is accurate and up to date.
This may include:
● Product photographs;
● Product descriptions;
● Watch specifications;
● Case dimensions;
● Dial information;
● Strap information;
● Movement information;
● Water-resistance information, where applicable;
● Colour;
● Materials; and
● Other product details.
However, minor variations may occur between the product displayed on your screen and the actual product due to photography, lighting, manufacturing processes, or differences in screen settings.
Product photographs may contain styling or display elements that are not included with the purchase. Customers should refer to the product description for the contents of each order.
LIMORA reserves the right to modify, update, discontinue, or change the specifications of any product without prior notice.
4. PRICING
All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
Prices may be changed at any time without prior notice.
Applicable taxes, shipping charges, discounts, promotional offers, and other applicable charges will be displayed during checkout.
In the event of a technical, typographical, system, or pricing error, LIMORA reserves the right to correct the error and, where necessary, cancel the affected order.
If payment has already been received for an order that is cancelled due to such an error, the eligible amount will be refunded to the customer.
5. DISCOUNTS, COUPONS & PROMOTIONAL OFFERS
LIMORA may periodically offer promotional discounts, coupon codes, sale prices, or other promotional offers.
Unless specifically stated otherwise:
● Promotional codes cannot be exchanged for cash.
● Promotional codes cannot be combined with other offers.
● Certain products may be excluded from promotions.
● Promotional codes may have an expiry date.
● LIMORA reserves the right to modify, suspend, or withdraw any promotional offer at any time.
Any special conditions applicable to a particular promotion will be communicated on the Website or during checkout.
6. SALE & FINAL-SALE ORDERS
Products purchased during a sale or promotional period may be subject to specific return and exchange conditions.
Where a product or sale is explicitly marked “Final Sale”, the purchase shall not be eligible for return, refund, or exchange except where required under applicable law or where the product is found to have an eligible manufacturing defect, was damaged during transit, or an incorrect product was delivered.
The applicable conditions displayed at the time of purchase shall govern the transaction.
7. ORDER PLACEMENT & ACCEPTANCE
When you place an order through the Website, you are making an offer to purchase the selected product.
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another applicable communication method.
An order confirmation confirms that LIMORA has received your order. It does not necessarily constitute final acceptance of the order.
LIMORA reserves the right to accept, reject, cancel, or limit an order for reasons including:
● Product unavailability;
● Incorrect product information;
● Pricing or technical errors;
● Payment failure;
● Suspected fraudulent activity;
● Duplicate or unusually large orders;
● Incorrect or incomplete customer information;
● Delivery restrictions; or
● Other operational or technical reasons.
If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.
8. PAYMENT
LIMORA may provide various payment options, including online payment methods and Cash on Delivery (“COD”), subject to availability.
Online payments may be processed through third-party payment gateways.
Customers agree to provide accurate payment and billing information where required.
LIMORA does not accept responsibility for technical failures, interruptions, delays, or errors originating from third-party payment service providers.
9. CASH ON DELIVERY
Cash on Delivery may be available for selected orders and delivery locations.
COD availability may depend on:
● Delivery pin code;
● Order value;
● Product;
● Customer history; and
● Other operational considerations.
Additional COD charges may apply where displayed during checkout.
Customers placing COD orders agree to accept and pay for the order at the time of delivery.
Repeated refusal, non-acceptance, or fraudulent placement of COD orders may result in COD being restricted or disabled for future orders.
10. ORDER CANCELLATION
Customers may request cancellation of an order by contacting LIMORA as soon as possible after placing the order.
Cancellation requests should preferably be submitted within 5–12 hours of placing the order.
However, cancellation is not guaranteed once an order has entered processing, packing, dispatch, or shipping.
Once an order has been shipped, it generally cannot be cancelled through the Website.
Where a cancellation is successfully accepted, any eligible refund will be processed according to the applicable refund policy.
11. SHIPPING & DELIVERY
LIMORA delivers orders to serviceable locations across India through third-party logistics and courier partners.
Orders will be shipped to the delivery address provided by the customer during checkout.
Estimated delivery timelines displayed on the Website are indicative and may vary depending on:
● Delivery location;
● Courier partner;
● Weather;
● Public holidays;
● Transportation conditions;
● Operational disruptions;
● Government restrictions; or
● Other circumstances beyond LIMORA's reasonable control.
LIMORA is not responsible for delays caused by circumstances beyond its reasonable control or by third-party courier partners.
12. ACCURATE DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery information, including:
● Full name;
● Complete delivery address;
● Pin code;
● Mobile number; and
● Other information required for delivery.
LIMORA shall not be responsible for failed or delayed delivery resulting from incorrect, incomplete, or inaccurate information provided by the customer.
13. FAILED DELIVERY & RETURN TO ORIGIN
If an order is returned to LIMORA because of:
● Incorrect address;
● Incorrect contact information;
● Customer unavailability;
● Repeated failed delivery attempts;
● Refusal to accept the shipment; or
● Other circumstances attributable to the customer,
additional shipping charges may apply if the customer requests re-dispatch.
For COD orders, repeated refusal or non-acceptance may affect the customer's eligibility for future COD purchases.
14. RETURNS & EXCHANGES
LIMORA follows a limited return and exchange policy.
Returns or exchanges may be accepted only for eligible reasons, including:
1. Manufacturing Defect
A verifiable defect in the product that was present at the time of delivery.
2. Damage During Transit
Physical damage to the watch or its packaging caused during transportation.
3. Incorrect Product Delivered
The product delivered does not match the product ordered in terms of model, variant, or specification.
Any eligible issue must be reported to LIMORA within the return period specified in our Return & Refund Policy.
Customers may be required to provide clear photographs or videos of the product and packaging for verification.
15. RETURN CONDITIONS
To be eligible for an approved return or exchange, the watch must generally:
● Be unused and unworn;
● Be in its original condition;
● Have all original tags and accessories;
● Be returned in its original packaging;
● Include the warranty card, where applicable; and
● Be accompanied by valid proof of purchase.
All returned products are subject to inspection and quality verification by LIMORA.
A refund or replacement will be processed only after the returned product passes the applicable quality check.
16. NON-RETURNABLE ORDERS
Returns or exchanges will generally not be accepted for:
● Change of mind;
● Personal preference;
● “I didn't like the watch”;
● Change of style preference;
● Colour preference;
● Incorrect size or fit preference;
● Normal wear and tear;
● Scratches caused after delivery;
● Damage caused by misuse;
● Damage caused by accidental impact;
● Damage caused by improper care;
● Water or moisture damage where not covered;
● Unauthorized modification or repair; or
● Any other damage caused after delivery by the customer.
LIMORA provides product photographs, descriptions, specifications, dimensions, and other information on the Website to assist customers in making an informed purchase decision.
Customers are encouraged to review the product information carefully before placing an order.
17. WATCH PACKAGING
Where a return has been approved, the customer must return the watch along with its original packaging and accessories.
If the original watch box or packaging is damaged, missing, or returned in an unsuitable condition, LIMORA may deduct the applicable replacement or restoration cost from the eligible refund, subject to applicable law.
Customers are advised to securely pack the watch and its original packaging when returning the product.
18. REFUNDS
Approved refunds will be processed only after the returned product has been received by LIMORA and successfully passes the applicable quality inspection.
Refunds will generally be made to the original payment method or through another appropriate method, subject to the payment provider's processes.
The time taken for the refund to reflect in the customer's account may vary depending on the customer's bank, card issuer, payment gateway, or other financial institution.
Shipping charges, COD charges, or other non-refundable charges, where applicable, may not be refundable.
19. WATCH WARRANTY
All eligible LIMORA watches are covered by a 1-year limited warranty (12 months) from the date of purchase, unless otherwise specifically stated on the applicable product page or warranty documentation.
The warranty covers eligible manufacturing defects occurring under normal use during the warranty period.
The warranty does not generally cover:
● Scratches or other cosmetic damage;
● Normal wear and tear;
● Broken, cracked, or damaged glass caused by impact;
● Damage to straps or bracelets caused by normal use or external factors;
● Battery depletion or replacement;
● Damage caused by accidents, drops, or physical impact;
● Water or moisture damage unless expressly covered by the specific watch model;
● Damage caused by improper use, storage, or handling;
● Damage caused by perfumes, cosmetics, chemicals, cleaning products, or other external substances;
● Unauthorized opening, repair, modification, or alteration of the watch; or
● Damage resulting from failure to follow the product-care instructions.
Warranty claims are subject to inspection and verification by LIMORA.
Where a manufacturing defect is verified, LIMORA may, at its discretion and subject to applicable law, repair the product, replace the defective component/product, or provide another appropriate resolution.
The warranty period does not automatically restart or extend following a repair or replacement unless otherwise required by applicable law or expressly stated by LIMORA.
20. WATER RESISTANCE
Customers should refer to the individual product page for the specific water-resistance rating of a watch, where applicable.
Water resistance is not permanent and may reduce over time due to ageing, wear, impact, or damage to seals and components.
Unless expressly stated otherwise for a particular model, customers should avoid exposing the watch to water, steam, swimming, bathing, showering, or other moisture.
Water or moisture damage that is not covered by the applicable product warranty shall not qualify for warranty service.
21. BATTERY
Where a watch operates using a battery, the battery is a consumable component.
Battery life may vary depending on the movement, battery type, usage, storage conditions, and other factors.
Battery depletion through normal use is not considered a manufacturing defect unless otherwise specified.
22. PRODUCT CARE
Customers are responsible for taking reasonable care of their LIMORA watch.
To maintain the condition of the watch, customers should:
● Avoid unnecessary exposure to water and moisture;
● Avoid direct contact with perfumes and chemicals;
● Avoid strong impacts and drops;
● Store the watch appropriately when not in use; and
● Follow any care instructions provided with the product.
Damage resulting from improper use or care may not be covered under our return or warranty policies.
23. INTELLECTUAL PROPERTY
All intellectual property appearing on or associated with the LIMORA Website, including:
● LIMORA name;
● LIMORA logo;
● Brand symbols;
● Product names;
● Product designs;
● Photographs;
● Videos;
● Graphics;
● Text;
● Product descriptions;
● Website layout;
● Marketing materials; and
● Other original content
is owned by, licensed to, or otherwise lawfully used by LIMORA.
All applicable intellectual property rights are reserved.
You may not reproduce, copy, modify, distribute, publish, sell, transmit, or commercially exploit LIMORA's content without prior written permission.
24. WEBSITE USE
You agree to use the Website only for lawful purposes.
You must not:
● Attempt unauthorized access to the Website or its systems;
● Introduce viruses, malware, or harmful code;
● Scrape or copy Website content for unauthorized commercial use;
● Engage in fraudulent transactions;
● Submit false or misleading information;
● Interfere with the security or operation of the Website; or
● Use the Website in any manner that violates applicable law.
LIMORA reserves the right to restrict or terminate access where misuse or unauthorized activity is suspected.
25. CUSTOMER COMMUNICATION
By providing your mobile number or email address through the LIMORA Website, checkout process, contact form, or customer-support interaction, you may receive communications relating to:
● Order confirmation;
● Order processing;
● Shipping and delivery;
● Customer support;
● Warranty or service;
● Important product-related information; and
● Promotional communications, where applicable.
Where promotional communications are sent, customers may opt out through the applicable unsubscribe or opt-out mechanism.
LIMORA will handle customer communications in accordance with applicable Indian laws and regulations.
26. THIRD-PARTY SERVICES
LIMORA may use third-party service providers for services including:
● Payment processing;
● Shipping and logistics;
● Website hosting;
● Technology services;
● Analytics;
● Advertising;
● Customer communication; and
● Other business operations.
Third-party services may be subject to their own terms and policies.
LIMORA is not responsible for independent failures or actions of third-party service providers beyond our reasonable control.
27. WEBSITE AVAILABILITY
We endeavour to keep the Website accessible and functioning properly.
However, LIMORA does not guarantee that the Website will always be:
● Available;
● Uninterrupted;
● Error-free;
● Completely secure; or
● Free from technical issues.
The Website may be temporarily unavailable due to maintenance, technical problems, updates, security issues, server failures, or circumstances beyond our reasonable control.
28. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, LIMORA shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the Website or products purchased through the Website.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.
29. FORCE MAJEURE
LIMORA shall not be responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:
● Natural disasters;
● Floods;
● Fires;
● Epidemics or pandemics;
● War;
● Strikes;
● Government restrictions;
● Transportation disruptions;
● Internet or telecommunications failures;
● Acts of authorities; or
● Other unforeseen circumstances.
30. PRIVACY
Your use of the LIMORA Website is also subject to our Privacy Policy.
Information provided by customers may be used for purposes including:
● Processing and fulfilling orders;
● Payment processing;
● Delivery;
● Customer support;
● Warranty and after-sales service;
● Fraud prevention;
● Communication; and
● Improving our products and services.
Please refer to our Privacy Policy for further information.
31. GOVERNING LAW & JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
LIMORA is based in Ghaziabad, Uttar Pradesh, India.
Subject to applicable law, any dispute arising out of or relating to these Terms, the Website, or a purchase made through LIMORA shall be subject to the jurisdiction of the competent courts in Ghaziabad, Uttar Pradesh, India.
32. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary.
The remaining provisions shall continue to remain valid and enforceable.
33. CHANGES TO THESE TERMS
LIMORA reserves the right to update, modify, or replace these Terms at any time.
The latest version will always be published on this page.
Your continued use of the Website after changes are published constitutes acceptance of the updated Terms.
34. CONTACT US
For questions regarding these Terms, orders, returns, refunds, warranty, or other customer-service matters, please contact us:
LIMORA
Based in: Ghaziabad, Uttar Pradesh, India
Website: www.limora.co.in
Email: support@limora.co.in
We aim to respond to customer enquiries as soon as reasonably possible.